Frequently Asked Questions about SANE

Why was SANE established?

SANE was established in 1986 to improve the quality of life for people affected by mental illness, following the overwhelming public response to a series of articles featue in The Times newspaper entitle The Forgotten Illness. Written by Marjorie Wallace, now SANE's chief executive, the articles exposed the neglect of people affected by mental illness and the poverty of services and information available. For more information visit the About SANE page.

How does SANE differ from other mental health charities?

SANE differs from other mental health charities in that we carry out research into severe mental illness as well as providing support and information through SANEline and SANEmail. It is our hope that this approach will lead to a better understanding of the causes and treatments of mental illness whilst, at the same time, helping those currently affected by mental illness. However, we work closely with other mental health charities and external organisations in an effort to reduce replication of services and increase the public profile of mental health.

How is SANE funded?

SANE is a registered charity and, as such, relies on donations from members of the public, companies and trusts in order to carry out its work.

How much money do you spend on administration?

Less than 9% of SANE's income is spent on fundraising and administration. This figure is significantly lower than many other charities and we constantly monitor levels of spending so that the majority of our funds are spent on research, care and awareness building.

How does SANEline and SANEmail relate to SANE?

SANEline and SANEmail are an integral part of the aims of SANE. For more information about SANEline and SANEmail, click on the service name.

Will I be able to reach to the same person every time I call or email?

Whenever you contact SANEline or SANEmail , you will reach a trained volunteer who is there to offer you support and information. However, as volunteers work at different times and on different shifts, it is not possible to be in touch with the same person every time.

Can I come in and see someone face to face?

SANE does not offer any face to face or drop-in services. However, if you contact SANEline or SANEmail, the volunteer may be able to find a local service that offers this in your area, if this is available.